Identification and Evaluation of Factors Influencing Software Quality using Pythagorean Fuzzy DEMATEL Approach
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Abstract
One of the recognized techniques for making decisions in ambiguous environment is the fuzzy Decision Making Trial
and Evaluation Laboratory [DEMATEL] method. The fuzzy set [FS] and intuitionistic fuzzy set [IFS] concepts
are generalized in the Pythagorean fuzzy set [PFS]. This study focuses on the software quality evaluation problem
in software management using the DEMATEL approach with PFS. It is suitable for addressing ambiguous human
judgments and unclear and inadequate information when choosing the criteria for a software quality review. The
method discovers cause-and-effect system components while taking into account the independence of the criteria
and provides mutual links among the criteria. Based on information gathered from a group of professionals, the
implemented method is illustrated. Originality: Software quality evaluation is handled first time with Pythagorean
fuzzy set-based DEMATEL approach.
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This work is licensed under a Creative Commons Attribution 4.0 International License.
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